Complaints
At Crowhurst, we highly value the perspective of our stakeholders. Understanding the views of our parents, carers, and pupils is vital to our growth; we strive to celebrate our successes together while remaining committed to addressing any concerns or challenges swiftly and effectively.
Resolving Concerns
We recognise that parents or carers may occasionally have questions or concerns regarding school life. Our priority is to handle these matters through open dialogue and informal discussion whenever possible, ensuring a resolution is reached at the earliest opportunity. At Crowhurst we value parents as the 'lead professionals' for their children, we foster an environment of open partnership, shared goals, and mutual respect.
We believe that the initial conversation between a family and the school is the most important step in resolving any issue. To support this, our staff are fully trained to listen empathetically and follow the correct procedures to ensure every concern is heard, valued, and acted upon professionally.